Making sure your new pet arrives safely to its new home is very important to us. Because of this all animals are shipped via priority overnight services unless otherwise specified. We ship via FedEx and UPS. Dates on which we ship and arrival times may vary depending on weather conditions, holidays, and locations. We only ship within our acceptable temperature ranges (as low as 30 degrees and as high as 90 degrees) and will use heat packs or cold packs as necessary at no additional cost to you. Live arrival is guaranteed only if the animals are received on the first delivery attempt. If there are any problems with the shipment you must contact us within 2 hours of the delivery. Photos must be provided for DOA claims. If you are ever unsure please feel free to ask.
Buying an animal from us at a trade show? We offer a 7 day guarantee from the date which you purchased the animal at a show for a refund or replacement. You must have your receipt from the show for the specific animal being replaced or returned. If an animal is sick or perished you must also provide us with pictures of the enclosure and animal.